Submit within 14 days
Submit your refund request within 14 calendar days of the transaction date using the channels below. The Free plan has no payment to refund.
Your trust matters
Clarity when you need it most.
You can request a refund for a paid Territi purchase within 14 calendar days of the transaction date. Paddle handles requests under its Refund Policy. Territi adds no separate eligibility criteria.
14 days to request · Paddle review · Rights preserved
Your options
A process you can understand
Paddle handles refunds for paid Territi transactions as the authorized reseller and Merchant of Record.
Use Paddle's official channels
Use the support link in your Paddle receipt or account billing page, or request a refund at Paddle.net. Keep your transaction details available and never send full payment-card details.
Paddle reviews the request
Paddle manages your request in accordance with its Refund Policy and Buyer Terms, linked below. Territi adds no separate eligibility criteria.
Refund processing
Paddle's Refund Policy explains processing times and payment methods. The 14-day request window is separate from the time needed to process a refund.
Cancellation and refunds stay distinct
Canceling a subscription stops future renewals at the end of the current billing period. To request a refund for a completed charge, use the refund channels above.
A clear request window and direct access to Paddle's refund support.
Paddle is the authorized reseller and Merchant of Record for paid purchases. Paddle's Refund Policy and Buyer Terms govern the payment relationship, and the version in effect on the transaction date applies. Nothing here limits a mandatory consumer right or any additional or non-waivable right that applies.